At phmagic, privacy is not an afterthought. This Privacy Policy explains exactly what personal information we collect from members in the Philippines, why we need it, how it is stored and protected, and what your rights are as a data subject. Reading this document before you register or continue using the platform is the practical step that keeps you informed and in control.
These cards summarise the core principles behind the phmagic Privacy Policy. They do not replace the full document — every member should read all sections to understand how personal information is handled.
phmagic does not gather information for the sake of it. Every data point collected — name, date of birth, contact details, payment information — serves a specific purpose such as account verification, processing a transaction, or delivering support.
phmagic applies access controls, secure transmission protocols, and storage practices intended to protect member information from unauthorised access, disclosure, and misuse. No system is perfectly immune, but reasonable and appropriate measures are maintained.
phmagic does not sell, rent, or trade member personal information to third parties for their own marketing purposes. Data shared with service providers is limited to what those providers genuinely require to carry out their function on behalf of phmagic.
As a phmagic member and a data subject under applicable Philippine privacy standards, you have the right to access, correct, and in certain circumstances request deletion of your personal information. The process for exercising these rights is explained in this policy.
phmagic retains personal information only as long as necessary for the purposes stated in this policy, or as required by applicable law and regulatory obligations. When retention is no longer justified, data is deleted or anonymised in line with our internal procedures.
If phmagic makes a significant update to this Privacy Policy, we will make reasonable efforts to notify members through the platform or by email to the registered address. Continuing to use phmagic after a change takes effect means you accept the updated terms.
Mobile access across the Philippines — phmagic handles member data responsibly at every step.
phmagic operates an online gaming and sports betting platform intended for eligible adult players in the Philippines. In the course of providing our services, phmagic collects and processes personal information from registered members. This Privacy Policy describes our practices in a way that is meant to be honest and readable — not buried in legal language that nobody actually works through.
This policy applies to all personal information collected through the phmagic platform, including registration, account management, deposits and withdrawals, game participation, support interactions, and any other touchpoint between phmagic and its members. It also covers data collected automatically through technical means such as cookies and log files during platform use.
By registering a phmagic account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and agree to the practices described here. If you do not agree, please do not register or continue using phmagic.
The personal information phmagic collects falls into three broad categories. The specific data points we actually hold for any individual account depend on how that account has been used and what the member has provided.
| Category | Examples | Purpose label |
|---|---|---|
| Identity data | Legal name, date of birth, government-issued ID number, nationality | Verification |
| Contact data | Email address, mobile number, residential address | Account |
| Financial data | Payment method type, last four digits of card or e-wallet identifier, transaction amounts in PHP | Payments |
| Activity data | Games played, bets placed, session timestamps, deposit and withdrawal history | Platform |
| Technical data | IP address, browser type, device model, operating system, pages visited, session duration | Security |
| Communication data | Support chat records, emails, complaint history | Support |
phmagic does not collect sensitive personal information such as medical records, political opinions, or religious affiliation unless a specific legal requirement or a member's voluntary responsible gaming request makes it directly relevant.
phmagic collects personal information through the following channels:
phmagic will never ask you to provide your full card number, full bank account number, or complete government ID number through a chat message or email. Sensitive information is submitted only through the secure fields in your verified phmagic account environment.
phmagic provides clear, localised privacy information for members across the Philippine archipelago.
phmagic processes personal information only for clear and legitimate purposes. The main reasons we use the data we collect are:
phmagic does not use personal data to make automated decisions that produce significant legal or similarly serious effects on individual members without a human review step where required by applicable law.
phmagic does not sell personal information. We do not share member data with third parties for their own marketing. Data is shared only in the following circumstances and only to the extent necessary for the stated purpose:
phmagic only works with service providers that agree to handle member data responsibly and use it solely for the contracted purpose. If you receive an unsolicited message claiming to be from a phmagic partner asking for account details, treat it with caution and verify through official phmagic support channels.
phmagic uses cookies — small text files stored on your device — and similar tracking technologies to support platform functionality, maintain your login session, remember your preferences, and collect aggregated usage data for analytics purposes.
The main types of cookies used by phmagic are:
Most browsers allow you to manage or block cookies through your browser settings. Blocking all cookies may affect your ability to log in and use phmagic normally. Essential cookies cannot be practically removed without disrupting your session.
phmagic retains personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. General retention periods for the main data categories are summarised below. Specific circumstances — such as an open dispute, a pending regulatory inquiry, or a legal hold — may extend these periods.
Retained after account closure to satisfy anti-money-laundering and regulatory record-keeping obligations.
PHP deposit and withdrawal records kept for financial compliance, dispute resolution, and audit purposes.
Session, game, and betting history retained for security monitoring and responsible gaming review.
Chat records and complaint history kept to support quality review and potential dispute follow-up.
IP logs and device data retained for security incident investigation and fraud detection.
Aggregated, anonymised usage data is not subject to a retention limit as it cannot be linked back to individual members.
phmagic operates with transparency and respect for the privacy of every member across the Philippines.
phmagic implements a range of technical and organisational measures to protect personal information against unauthorised access, accidental loss, and misuse. These include:
While phmagic applies these measures consistently, no online platform can guarantee absolute security. Members play an important role in protecting their own accounts. Use a strong, unique password for your phmagic login, do not share credentials with anyone, and contact phmagic support immediately if you suspect unauthorised access to your account.
In the event of a data breach that is likely to result in a risk to member rights, phmagic will follow the applicable notification procedures required under Philippine data protection law.
As a data subject under applicable Philippine privacy standards, you have meaningful rights over your personal information held by phmagic. These rights are summarised below. To exercise any of them, use the verified contact information inside your phmagic account.
Request a copy of the personal information phmagic holds about you and details of how it is being used.
Ask phmagic to correct inaccurate or incomplete personal information held in your account record.
Request deletion of personal data where there is no longer a legal or contractual basis for retaining it.
Object to processing of your data for purposes beyond what is strictly necessary for your phmagic account and legal compliance.
In applicable cases, request a machine-readable copy of your personal data provided directly to phmagic.
Ask phmagic to limit use of your data in certain circumstances while a correction request or objection is being resolved.
phmagic will respond to privacy rights requests within the timeframe required under applicable Philippine law. Some requests may take longer if they are complex or numerous. Identity verification will be required before any request is actioned to protect against unauthorised disclosure.
phmagic is strictly intended for adults who meet the minimum legal age for online gaming under Philippine law. We do not knowingly collect personal information from individuals who are below this age threshold. If phmagic discovers that an account has been registered by a minor, it will close the account, reverse any transactions where possible, and delete associated personal data promptly.
If you are a parent or guardian and believe that a minor has registered with phmagic, please contact us immediately using the verified support information inside the platform so we can take appropriate action.
phmagic's primary operations are focused on the Philippine market. Where personal data is processed by service providers or technology partners operating from outside the Philippines, phmagic ensures that appropriate contractual safeguards are in place consistent with applicable data protection law. This may include data processing agreements requiring the recipient to maintain equivalent protections to those described in this Privacy Policy.
By registering with phmagic and providing personal information, you acknowledge that your data may be processed in jurisdictions outside the Philippines subject to these protective measures.
phmagic may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, phmagic will make reasonable efforts to notify members through a notice on the platform or by email to the address registered on your account.
The effective date at the top of this document will always reflect when the current version was last updated. We encourage all members to review the Privacy Policy periodically rather than waiting for a notification. Continued use of phmagic after an update takes effect means you accept the revised policy.
If you have a question about this Privacy Policy, want to understand how phmagic handles a specific type of data, or want to exercise one of the rights described in Section 9, please use the verified support contact information displayed inside your phmagic account after login. Do not send sensitive personal information through social media or unverified messaging channels.
phmagic aims to respond to privacy-related queries promptly. Complex requests, or those requiring additional verification, may take longer. phmagic will always acknowledge receipt of a formal privacy rights request and keep you informed of progress.
For questions about how your personal data is used at phmagic, always contact us through the official support channel accessible after logging into your account at phmagic.best/login. Do not share account credentials or sensitive personal details through any channel you did not initiate yourself.
Account activity data collected by phmagic is also used to support responsible gaming tools available to all members. If you want to set deposit limits, request a session break, or explore self-exclusion options, visit the Responsible Gaming page. Your activity information is used to help you manage your account — never shared with outside parties for marketing.
Understanding how phmagic handles your personal data is an important part of being an informed member. If you are an eligible adult in the Philippines and are comfortable with how your information is collected and used, you can register a new account or return to your existing one. Keep your login details secure and use a unique password for your phmagic account.